Google Brand Update: Insights

06.03.09

What’s changed?

Achieving a good ranking on Search Engine Results Pages (SERP) for businesses in competitive industries such as Travel Insurance takes plenty of time and effort - especially if you’re seeking to remain on the first page of results.

As a general rule, the top 30 competitors on a SERP will remain constant, with daily fluctuations in rankings seen within this group. Over the last few weeks however, websites who were previously ranked outside of the “top 30” began appearing on the first page. With some even breaking into the top 10 results.

At first we believed it was Google testing out an algorithm change, which happens from time to time but always remains temporary. This latest update however, has further reaching repercussions than most. Many of these sites have begun ranking on terms they haven’t even optimised for. Worse still, a number of long-term stalwarts were completely forced out of the listings overnight.

Key figures in the SEO community released findings that matched our own. Other industries such as insurance products, travel, hotel and flight bookings also showed huge leaps in rankings from websites that would normally appear on page 4 or even further back in the SERPs.

What’s noticeable about these particular websites is that they are well known brands in the offline world as well as online.

What Google Say

Matt Cutts, Google’s head of web spam and search development released a video in response to the theory that Google had started giving brands more authority in natural search.

“Inside of Google, at least inside the search ranking team, we don’t really think about brands. We think about words like ‘trust’ ‘authority’ ‘reputation’ ‘Page Rank’ ‘high quality’.”

“First off, YES, Google has made a change in our rankings, it’s one of over 300-400 we make every year. So, I wouldn’t call it an ‘update’, I would call it a simple change.”

“It doesn’t affect a vast majority of queries, it’s more likely, and most people haven’t noticed it. I mean Aaron talked about it and I think even before that people at WebMasterWorld were talking about it. But it affects a relatively small number of queries, it’s not like it affects a ton of long-tail queries or anything like that.”

There are some key points to take away from what Google have said and how they’ve said it.

Firstly, it’s rare for Google to release videos confirming or denying rumours in their algorithm. And second, Matt Cutts’ statement is inconsistent with a recent quote from Eric Schmidt, Google’s Chairman and CEO:

“Brands are how you sort out the cesspool.l”

So in our opinion Matt Cutts’ first statement about not thinking about brands is slightly contradictory considering you would normally associate reputable brands with trust, authority, reputation, Page Rank and high quality.

The second quote is quite misleading too; Google may very well make 300-400 “changes” a year but 399 will not come close to having the impact of this most recent one.

The impact on search

It’s still early days to come to any conclusion on the long-term impact on search strategies but the initial observations can provide some useful insights.

One key point taken from Google’s official statement is that not all search queries will be affected; unfortunately it seems the more popular search queries are the ones that have been influenced.

For example searching for travel insurance in Google now displays varied results, bringing in one or two new websites on the first page which had previously been ranked 40+. However longer tailed keywords such as single trip travel insurance and annual travel insurance have not been as dramatically influenced, yet.

At this time these results change on an hourly basis which would indicate to me that Google is still testing certain aspects of the update, which could lead to yet more changes.

It seems that the more established brands will be given an online boost for their primary keywords. Great news for the top brands but not so good news for the smaller brands and new businesses who will struggle to compete for the prime keywords.

Instead of taking 12 months to reap the rewards of natural search it could now take even longer. The way a popular brand is recognised is not yet known, however I’m guessing a combination of brand mentions online, brand videos, brand images, brand links or possibly some human intervention would contribute to this update.

What can we do?

Monitoring

We will of course continue to monitor this update and share any measureable changes with our clients. The way companies market themselves online may have to change to accommodate this update, creating a buzz about brands could now be as important in search as the technical techniques currently being used.

Emphasis on quality

If we keep producing and maintaining quality websites which provide value to customers and visitors whilst staying within Google’s guidelines we should be ok. Concentrating on the following will help us achieve this:

  • Using the latest website technologies
  • Creating the most accurately written SEO friendly content
  • Performing full keyword analysis on websites
  • Using SEO guidelines throughout any new projects

The power of the brand will continue to grow

Businesses and organisations that use online/offline communications to build brand awareness and understanding will win the day. We have already seen improvement in performance when brands take a more holistic approach to their online acquisition strategy.

Using a potent combination display, affiliate, email, paid and natural search activities with the ability to test and optimise these environments continues to outperform a more modular approach.

And all indications from Google suggest this will continue to be the case.